Frequently Asked Questions

How Much Does Equestrian Entries Cost?

Show Management: It costs nothing for Show Management to use Equestrian Entries to process entries. This includes entries submitted and paid for by credit card. Show Management does not need a merchant account nor does Show Management pay the ~3% processing fees charged by the credit card company. Equestrian Entries handles those fees.

Entrants: There are two options for entering a show with Equestrian Entries:

         1) It costs nothing to create entry online, print it out, attach a check and snail mail it to the show.

         2) If you want to submit and pay online by credit card (and get miles/points), there is a 3% online submission fee + $5 shipping

           and handling. This covers our costs so we can continue to offer this service to everyone.

Why am I being charged for Shipping and Handling?

Shipping and Handling is the description we use that covers the 3% +$5 online submission fees that cover our costs so we can continue to offer this service. Printing out and snail mailing your entry in is always free.

Payment Questions

1) What types of payments are accepted? Equestrian Entries membership fees can be paid using Visa, MasterCard or PayPal. While all payments are processed using the PayPal system, you do not have to have a PayPal account to pay by credit card.

2) Can I pay by check? Yes, Just print out your entry, attach your check to it and send it to Show Management

3) What if I need a refund?

Contact show management if you need a refund - they can then let us know that a refund is needed and we can take care of it back onto your credit card.

Why won't the system let me type in a rider/horse/owner etc when I'm signing up for a show?

You must register at least one rider, horse, owner, and trainer (remember, trainer is the responsible adult NOT the person you pay to help you with the horse) on the system, before you can enter a show.

If you try to enter a show and there are no people or horses in the pull down menus for rider/horse/owner/trainer then you need to go back to your "Home" page (upper left) and then click on each tab to get to the "register a new rider" (or horse or owner etc) button. Once you have filled out all the information for your rider/owner/horse/trainer and saved that information on the system you can enter shows. That information will be stored for use with all your future entries.

Why aren't my cards showing up in the system?

  • If you just signed up or renewed your USEF/USDF/USEA membership then it can take USEF/USDF up to 72 hours to update their database systems after you join or renew.
  • Even if your memberships aren't new, they can take up to 48 hours to load as the USEF/USDF/USEA sites are sometimes slow due to load.

Can I get a refund for non-member fees if I can show that I am a member?

Once the systems update, your entry will automatically update with your new cards. If you have paid, your total will not reflect these changes as you have already paid the original amount. If you print out and bring your cards with you to the show (or email to the show manager/secretary before the show) you should get a full refund for any non-member fees.

How Do I Submit My Signature Page, and Other Documents Like Coggins?

You can put your Signature Page and other documents on file with Equestrian Entries. If they are on file at least two weeks before the closing date of your show(s), we will include them automatically with your paid entry/entries.

Send them to us either via email (info@eqentries.com), fax (408)854-8103 or by mail:
Equestrian Entries
5442 Gold Creek Circle
Discovery Bay, CA 64505-2620

Why is the system requiring me to have a Trainer? What if I don't have one?

Trainer is defined by USEF as the person 18 or over, who is responsible for the horse while it is on show grounds. A coach is the person who gets paid to help you with your horse on the show grounds. USEF requires a trainer for each entry for a USEF recognized show. A coach is not required.

I am a parent of a rider/owner and am on the entry as the "Trainer". Do I have to pay non-member fees?

As the trainer (aka responsible adult NOT the same as Coach) for a minor rider and or owner, you do not have to pay any non-member fees. Right beneath where you choose trainer for your entry (first page of the entry pocess), there is a question "Are you parent of rider/owner" Make sure to say "YES" to this question and you won't be charged any non-member fees.

How do I do an entry for a horse who will have two people competing it in one show?

Each rider/horse combination has to have their own entry for a show. Stabling only needs to go on one entry. On the entry without stabling make sure to choose "no" for the question on the stabling page of "Grounds Fee? (only if not stabling):"

The horse should only be charged the USEF Drug and Admin fee once. Right now the system automatically charges this fee for every entry so you will need to ask the show manager for a refund for these fees. We are sorry for the inconvenience, and will have this problem fixed very soon.

Questions About Printing

1) When I print or save my entry, the black bars around the titles of each field (Name of Horse, For Sale etc.) don't show up. How do I fix this?
In Internet Explorer browsers:
  1. Select the Tools menu.
  2. Select the Internet Options menu item.
  3. Go to the Advanced Settings tab.
  4. Check the Print Backgrounds item under Printing.

In newer Firefox browsers:
  1. Select the File menu.
  2. Select the Print menu item.
  3. Check Print Background Colors.
  4. Check Print Background Images.

In older Firefox browsers:
  1. Select the File menu.
  2. Select the Page Setup menu item.
  3. Go to the Format and Options tab.
  4. Check Print Backgrounds.

In Safari browsers:
  1. Select the File menu.
  2. Select the Print menu item.
  3. Click on the Copies & Pages drop-down box.
  4. Select Safari.
  5. Check Print Backgrounds.